Join the conversation to learn more about what’s going on in North Carolina when it comes to the health care issues we all face.
Blue Cross and Blue Shield of North Carolina invites you to learn how we’re fighting to rein in medical costs, and how you can too.
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Blue Asks You
from Blue Asks You 2011
in Health Care Navigation
April 29, 2011
Angela B. commented on May 3, 2011
Its funny to me that I work for my insurance carrier and I have a hard time getting help through customer service. I work during the hours that the call center is open, so I can not call. The few times I called, I was told that as an employee I was not able to get certain things I needed like a benefit guide mailed to my home. Since then I use the online system or nothing at all and there have been times I've needed help but I feel like my hands are tied.
AMBER M. commented on May 4, 2011
i THINKTHAT MY hR LADY SHOULD BE MORE PRO ACTIVE IN HELPING EMPLOYEES WITH THE HEALT INSURANCE. WHY DO YOU ALWAYS HAVE TO CALL THE CALL CENTER?
atwine777 commented on May 6, 2011
My health insurance is BCBSNC. Honestly I had this insurance for the past 8 years and so far I have not have any issues with either my insurance paying what is worth of the bill or getting and keeping insurance for my loved ones. I'm very happy so far with what I have.
Sylvia commented on May 10, 2011
This is a great tool to for communication and understanding
Ryan R. commented on May 10, 2011
Yes, the HR department should be a resource but keep in mind with all the HIPAA laws they too are limited. Your HR department should be able to answer basic questions about the plan design and help you understand it. More importantly they should be able to guide you in the right direction of whom to contact for more indeepth questions.
kingdomhearts82 commented on May 14, 2011
DebbieScholl commented on May 16, 2011
If I am healthy, no matter what my age, why do my premiums keep rising?
Bucko3 commented on May 24, 2011
I have family (family of 3) health and dental coverage. Why do I receive only 2 ID cards each year rather than the 3 I need? Why aren'y 3 cards automatically generated so that I don't have to follow up with you to order the extra cards? This is very inconvenient and isn't good customer service.
HowManyOunces commented on May 25, 2011
My HR department has been lackluster. When my son was born in 2009, I added him to my policy the day we came home from the hospital. He got very sick with fever when he was 13 days old. I took him to the ER and he was admitted to the PICU for 10 days. Adding to my stress during this time is that when the hospital tried to bill my insurance, they were told he was not on the policy. Suffice to say, the people in our HR department felt my wrath. They had lost the paperwork and needed me to resubmit it. LIKE I HAD TIME OR INCLINATION TO DO THAT WHILE MY BABY IS IN THE HOSPITAL AND SERIOUSLY ILL!!!