I was disappointed in the conflict between my doctors office and blue cross. The result was that I had to pay $1000 (my deductible) for a colonoscopy screening. I do not understand the distinction the doctors office applied. It was clear that I was there for a voluntary screening. Nothing was found. Yet, because I had a polyp removed in the past, it was considered surgery. Prevention is expensive!

Blue Cross has always tried to work with me on any issue I have Had.

takes too long to get answer.. if questioning something it just takes too long

I have had an appeal that I never heard about, and don't know where to go to find the answer.

would like to know why approve lazer treatment for vericose veins in the upper leg, then don't approve acid treatment for lower leg (same leg) Had left upper done then refused to let treatment. why tried for three years toget legs treated no luck. Now I have very little feeling in legs below knees.feet stay cold,wondering how long before I start losing toes?

ther are other things I would like to descuss

you changed my billing cycle to a bad time of month, your plans dont cover what i need

This survey was TOO long.

wish they didnt change my bill due date from the 15th to the 1st- dont know how i will pay my premiums now. that date doesnt work for me

read my previous comments

Request for Proposal process - quite interesting.

I am constantly exasperated. Limiting mental health visits to 26 is so wrong. You would not limit visits for any other disease.

i think its great that bcbsnc finally accepts credit cards for payment ............but how about a pay on date option..............................

Hoe come there is a pay on date when paying by bank draft but not the same option for paying with a credit card ?

The website has improved, but seems to be "down" frequently.

I am still waiting to see if they approved the treatment my son is requiring. It has been 3 weeks now, and I have not heard anything.

I have no complaints. The website is easy to use.

I have the BCBSNC advantage plan and my biggest complaint is that I have no access to my medical claims on line.Nor do I receive a monthly Medicare Summary Notice. BCBSNC says that they don't provide that statement, get from medicare. Medicare says to call BCBSNC, as I don't have Original medicare. Catch 22! Calling BCBSNC is ok, but very time consuming and there is no black and white for me to access. So I keep receiving bills from the medical field with balances that weren't paid.

Today, the only thing I wanted to go to was Blue Points and I cannot get into them. This has been going on for over a week. Can you help?

As a healthy 64 year old I have no complaints, when I have had to use my coverage they have been great.

Bills are always paid on time, all questions answered satisfactory.

IN SPITE OF EFFORTS TO WATCH ALL OUR OUT OF POCKET COSTS, WE WERE UNHAPPY TO LEARN (AFTER THE FACT) THAT AN MRI IS VERY EXPENSIVE IF YOUR DEDUCTIBLE IS NOT MET. OUR OUT OF POCKET IS $1,000.00!!! WE ARE PAYING VERY HIGH MONTHLY PREMIUMS ALREADY. UNFORTUNATELY, WE THOUGHT WE WERE SAVING MONEY BY SEEING OUR PRIMARY DR. TO EVALUATE A SERIOUS PROBLEM IN MY HUSBAND'S NECK. HAD CT'S DONE, BUT SYMPTOMS CONTINUED. HE ADVISED US TO GET MRI. WE NEEDED IT QUICKLY AND THEY CALLED ON THE WEEKEND TO SCHEDULE. I COULD NOT CALL BCBS BECAUSE THEY ARE "CLOSED ON WEEKENDS" PER CUSTOMER SERVICE 800 NUMBER. VERY, VERY UPSETTING TO NOT BE ABLE TO VERIFY COSTS AND POSSIBLE LESS OUT OF POCKET. WHEN A FAMILY IS IN AN "EMERGENT" SITUATION THE THOUGHT PROCESSES ARE OF GETTING THEM TREATMENT. WOULD HAVE BEEN NICE TO GET A HEADS UP FROM SOMEONE (MAYBE EVEN THE RADIOLOGY CENTER) THAT WE WOULD HAVE TO COME UP WITH THIS MUCH OUT OF POCKET. ONE COULD SAY THAT I SHOULD HAVE LOOKED AT MY BOOKLET AND YES, I WILL NOW LOOK AT MY BOOKLET EVERY TIME I GET NEAR ANY CIRCUMSTANCES SUCH AS THIS. SUCH A SHAME BCBS CANNOT PAY SOMEONE FOR CUSTOMER SERVICE ON THE WEEKENDS-TRUST ME, THIS IS PROBABLY WHEN WE NEED YOU THE MOST.

I recently had a surgery that BCBSNC took care of no questions aked.

I have never had anything but the best of services from BCBS. Timely. Accurate.

i realy don't have any complaints except it takes too long to get the eob's sent to me

Haven't had any problems.

This is our first year with BCBSNC after years of Aetna and Medcost. BCBSNC has been wonderful to work with. We have a daughter out of state who had medical issues that were flawless through BCBS.

I received a letter today from you that my doctor who is treating me for obesity is no longer in the network. I knew that he was moving away. I had picked another doctor in the same practice. Why is that a problem? Wouldn't you think I might pick one in the same group for continuity? The letter stated I could find one on your web site. This is the worst web site I have ever encountered. It is impossible to look through the list of providers the way you present them. It does not seem to be in any logical order except by county. I have given up and will now have to go through telephone land to get the info from you. Frances Rhyne King (retired state employee from Meclenburg County.)

I CALLED ABOUT A MEDICATION AND THE WAIT WAS SHORT AND THE PERSON ANSWERED MY QUESTION AND I WAS DONE IN JUST A FEW MINUTES

Anytime I call Blue Cross/Blue Shield I get someone who is quick to help me and very patient.

My wife usually does all the calls to BCBS and she says it is the best company to be with. My job provides us with this insurance and every year we hope they keep staying with them. It fits with living in NC because most of the doctors here are so familiar with it.

Fortunately I have not had any problems and BCBS has always been very good.

Customer service reps are always polite and helpful.

i hate they are doing away with bluepoints.

i like the poll questions

The approval process for some drugs is not straightforward. It appears sending the approval form to the doctor is a hit or miss and there is not a way to track the process.

I'm very pleased with the ease of doing business with BCBS.

I called BCBS over 2 weeks ago- I'm still waiting to hear back

I wish BCBS had aggreements with more psychologists and psychiatrists so we would not have to reimburse. I also wish BCBSNC wouldreimburse more quickly. The wait time is extremely stressful.

please give us a choice.how about a pay on date option when using a credit card to pay

No 2nd warning on benefits time frame. Called once and I was to early. Now It may be to late. I have another life to deal with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

deductable is really high by the time its met to do something that needs to be done the year has passed and you start all over and cost keeps increasing and now perks are being taken away and also blue points which i loved

copayments are high

I'm quite happy with your coverage. But doing away with Blue Points is quite disappointing.

Doing away with blue points was shocking. It is such a rewarding program. I also like the vitamin health store. i miss it.

My husband has COPD. His lung Doctor wants him to use Oxygen with physical exertion. The company doing the Oxygen left us things we dont need but said BC won't pay unless he has is all. We don't need it ALL we need a few bottles of O2. Waste of money on BCBS part just so we can get what is needed and prescribed by the Doctor. Seems like it would be better to just pay for the O2 needed rather than a room full of stuff we don't need or use.

Also an MRI was needed to check his lungs. This was done down the hall from his doctors office in the same building, but was considered off site and we had to pay for it when if it were done in his office it was paid for. Foot it's the same building and would have been paid for if the Doctor office billed instead of the MRI folks.

I love my insurance but you guys do some weird stuff. Primemail sucks. What was wrong with the one we had for mail order RX? We've been trying to get them to fix the online expired RX on my husband since March. Still not showing anything. Has to call every time he needs to renew a script.

Love you guys but man, it can be a pain sometimes.

I love BCBS's website. It's not just another company website, with the same ole boring info. They have interesting and FUN stuff for you. Lots of helpful info. You can tell they try to help you. One thing though--- PLEASE!!!!!!!!!!!!!!!!!!!! DON"T TAKE AWAY THE BLUE POINTS REWARDS!!!! You will probably lose a lot of visits from your site.

I love the coverage that I have with BCBS, but they do not pay our claims correctly. Therefore, we have to make twice the phone calls to get the billing corrected.

Same old story every year...rates are going up because this countries health system is all about greed and who can sucker the most money out of you... BCBS is no different than the rest of them and I can say that because they are obviously trying to hide something because they dont release thier financial statements anymore and no one at customer service can tell me why...?? I cant wait till my employers health insurance kicks in so I can fire all of you!

I needed a procedure done after suffering with something for over 3 months, I was basically told by BCBS that I wasn't sick enough to have it done - I had to appeal it twice before it was approved 2 months later

No compliants@this moment

basic copay situations - simple and straightforward

I AM HAPPY WITH MY HEALTH CARE COVERAGE

bcbs should offer a premium adjustment for members who lose weight and lower their bmi. I'm upset that my rate increased for next year even though I'm so healthy and hardly ever go to the dr. ....is the rate increase mostly because of Obamacare policies??

I just went through a major health issue and for the most part I am pleased with the way things have and are going. The one piece of the puzzle that has been confusing is how our deductible works and has been applied. After several calls to customer service and pouring over the website for two weeks, we finally understand how it works. I can now explain it in about thirty seconds with great clarity. This part of dealing with insurance has been very frustrating and confusing.

SO FAR IVE HAD NO ISSUES WITH ANYTHING

So far blue cross blue shield is very good to have

I am sorry you are doing away with the Blue Points. It engourged me to do better.

OK so I am sick of BCBS and wish there was a more competitive market. I am thinking of starting a petition and hiring a lawyer at this point. My spouse is in severe pain and was denied surgery. Why?? Because he must endure three months of Physical Therapy. May I ask how he can do PT when he cannot even WALK! He tried twice and it made the pain even worse. Now I am going to loose my job because I must drive him to and from PT three times a week for three months. PT will consist of heat and cold on his back. Well I think I can do that much so tell me how is that going to help. Finally, two specialists have said "PT will not help and he cannot even do PT".. Yep he can't lift his legs, bend over, etc. I have already paid for a hospital bed and wheelchair OUT of my POCKET. Politics or Medical Care?? Someone needs to take a stand against this type of negligence where an Insurance company can dictate whether or not someone in this type of condition must go through even more bureaucracy and suffer. Oh, he already has nerve damage, unable to feel sensation on one side of his leg. If there is more nerve damage because he must wait, who is going to be at blame??? Duty of Care comes to mind and this is not the first time BCBS has done. I was denied a medication for a sleep disorder and the others meds did not work. I fell asleep at the wheel while driving. God was looking out for me that day but not this insurance company that I pay over $600 a month just to say "No you can't have adequate care"... My experience and my opinion.

Good afternoon......

I have been on the phone with BCBSNC customer service for over an hour. I am attempting to reinstate my policy due to uncontrolable termination, been unemployed during Christmas.

I was informed that I could reinstate my policy thru web site with CC but have not been unable to, web page does not give option? I was told I have to 1/9/13 to get this done, I then have to re-apply.

Please help, asap.

GHolland.

Physical fitness tracker was not working for days...Ugggg Lost valuable points

No complaints - mostly I've been lucky that I am so healthy and have not needed to see a Dr, except for a routine checkup,

Very confusing,can't find health assesment or the place where you enter the times that I spent walking or exercising.

I had a scary result from a test. I had to go back and have another test. Then they said BCBS would not pay for another test on the same day. I then again how to wait and go back a third time. Talk about stressful! That is just crazy. I had two out-patient bills as well. That is just nuts.

everything works good

I'm just dissapointed that the Blue Points program has been discontinued. I thought it was a good incentive. I noticed quite a few posts regarding it, but didn't find any "official reply." Was there one?

As a general rule, I have no complaints.

I have never had any problems.

I understand that BCBSNC has to make some tough decisions in order to maintain quality and affordable health issurance for its participants but I don't understand why I was required to try so many generic drugs for my condition before BCBSNC would pay for a name brand drug. During the process of trying the generic drugs my condition was worsening but I must say that once BCBSNC began to pay for the name brand drug to be administered my condition has improved tremendously.

bcbs offers us lots of opportunities to get healthy and educates us

Your commercials do NOT reflect customer service when there is a problem!

Why did BCBSNC call me to offer me a "free rate quote" (like anyone would pay for a quote)--when I'VE BEEN USING BCBSNC FOR 7 YEARS!!!!! I'm not feeling the love.

Fortunately, I am a healthy person but it's good to know that BCBS is there when I need them.

I have lodged a grievance with company re Prime, the company that has replaced Medco. I am on medicare and am a Blue HMO member. I am almost out of my medicine due to their policies. I would like to talk to someone in management about this and want to be able to use another provider if possible. I do not have a great level of trust in dealing with

this company. Please advise who in management is the person to talk to...Carol C

I am satisfied with BCBSNC.

I have BCBSNC Medicare HMO Enhanced plan. My doctor gave me a prescription for a pneumonia shot. My local Walgreens would not honor because when they queried BCBSNC it said to use Medicare B, Medicare said to use BCBSNC.

I telephoned BCBSNC and Carolyn R. said she could not understand why their computer was rejecting. Carolyn R. called Walgreens and spoke to Pharmacist who told her our only option was to pay retail for a free shot.

At Carolyn R.'s suggestion we tried a CVS and then a Kroger. In each case the story was the same. This leads me to conclude that BCBSNC computer program has a bug. I know better than to call because the clerk will just give me the run around. Thus I am explaining this here.

This is one really unhappy member right now because I cannot get my pneumonia shot.

No one has tried to contact me as yet for my initial comment on 4/19:

"I have BCBSNC Medicare HMO Enhanced plan. My doctor gave me a prescription for a pneumonia shot. My local Walgreens would not honor because when they queried BCBSNC it said to use Medicare B, Medicare said to use BCBSNC.

I telephoned BCBSNC and Carolyn R. said she could not understand why their computer was rejecting. Carolyn R. called Walgreens and spoke to Pharmacist who told her our only option was to pay retail for a free shot.

At Carolyn R.'s suggestion we tried a CVS and then a Kroger. In each case the story was the same. This leads me to conclude that BCBSNC computer program has a bug. I know better than to call because the clerk will just give me the run around. Thus I am explaining this here.

This is one really unhappy member right now because I cannot get my pneumonia shot."

Received a telephone call from Debbie M at BCBSNC yesterday. She explained that a pneumonia vaccine, like a flue vaccine is considered a Medicare Plan B drug. Consequently only Walmart or Rite-Aid are permitted to file a claim to BCBSNC. Unfortunately all the information I received about Walmart and Rite-Aid was wrong. I went to Rite-Aid in attempt to receive pneumonia vaccination but was denied for the same reason that every other pharmacy has stated, BCBSNC denial. Walmart does not provide any vaccinations, period, but in the Fall an outside company comes in to provide. The toll free number to call Walmart, as listed in the BCBCNC documentation does not allow the caller to ask about Plan B prescriptions or talk to a human. I have left four voice mails for Debbie M. but none returned thus far.