Join the conversation to learn more about what’s going on in North Carolina when it comes to the health care issues we all face.
Blue Cross and Blue Shield of North Carolina invites you to learn how we’re fighting to rein in medical costs, and how you can too.
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Philip K. commented on March 14, 2012
I was disappointed in the conflict between my doctors office and blue cross. The result was that I had to pay $1000 (my deductible) for a colonoscopy screening. I do not understand the distinction the doctors office applied. It was clear that I was there for a voluntary screening. Nothing was found. Yet, because I had a polyp removed in the past, it was considered surgery. Prevention is expensive!
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Jennifer Arnold commented on March 15, 2012
Social Media Marketing Manager
Philip, I’m sorry you were unhappy with your recent experience. Preventative care is extremely important to maintaining your health, and I will be sure to pass along your sentiments internally.
Thomas T. commented on March 18, 2012
Blue Cross has always tried to work with me on any issue I have Had.
Judy B. commented on February 10, 2013
Then you are very fortunate, you must not deal with them on a daily basis as I must.
bobbie c. commented on March 20, 2012
takes too long to get answer.. if questioning something it just takes too long
Carla N. commented on April 1, 2012
I have had an appeal that I never heard about, and don't know where to go to find the answer.
Jennifer Arnold commented on April 4, 2012
Carla, please fill out this contact form, so that we can put you in touch with a Blue Cross Blue Shield NC representative to discuss this issue. http://connect.bcbsnc.com/blue-asks-you/contact/
james j. commented on April 7, 2012
would like to know why approve lazer treatment for vericose veins in the upper leg, then don't approve acid treatment for lower leg (same leg) Had left upper done then refused to let treatment. why tried for three years toget legs treated no luck. Now I have very little feeling in legs below knees.feet stay cold,wondering how long before I start losing toes?
ther are other things I would like to descuss
Jennifer Arnold commented on April 9, 2012
James, thanks for your comment. I will be sure to pass along your thoughts internally. Please fill out this contact form, so that we can put you in touch with a Blue Cross Blue Shield NC representative. http://connect.bcbsnc.com/blue-asks-you/contact/
allison l. commented on April 11, 2012
you changed my billing cycle to a bad time of month, your plans dont cover what i need
Jennifer Arnold commented on April 12, 2012
Allison, thanks for using BlueAsksYou to provide this feedback. Your candid input is very valuable to us and I will be sure to pass along your comment internally. If you’d like a customer service representative to contact you, please fill out the following form: http://connect.bcbsnc.com/blue-asks-you/contact/
liz s. commented on April 12, 2012
This survey was TOO long.
allison l. commented on April 23, 2012
wish they didnt change my bill due date from the 15th to the 1st- dont know how i will pay my premiums now. that date doesnt work for me
Jennifer Arnold commented on April 24, 2012
Thanks, Allison. Have you filled out our contact form and been contacted by a customer service representative? If not, please let us know here: http://connect.bcbsnc.com/blue-asks-you/contact/
allison l. commented on April 30, 2012
read my previous comments
Virginia J. commented on May 13, 2012
Request for Proposal process - quite interesting.
Joyce F. commented on May 14, 2012
I am constantly exasperated. Limiting mental health visits to 26 is so wrong. You would not limit visits for any other disease.
angelo g. commented on May 31, 2012
i think its great that bcbsnc finally accepts credit cards for payment ............but how about a pay on date option..............................
Jennifer Arnold commented on May 31, 2012
Thanks for your comment, Angelo. I will be sure to pass along your thoughts internally. If you’d like a customer service representative to contact you, please fill out the following form: http://connect.bcbsnc.com/blue-asks-you/contact/
angelo g. commented on July 15, 2012
Hoe come there is a pay on date when paying by bank draft but not the same option for paying with a credit card ?
Jennifer Arnold commented on July 17, 2012
Thanks, Angelo. Our customer service department will be happy to answer your question. Please fill out this contact form, and we will put you in touch with a representative: http://connect.bcbsnc.com/blue-asks-you/contact/
Amy C. commented on July 18, 2012
The website has improved, but seems to be "down" frequently.
Jennifer Arnold commented on July 18, 2012
Thanks for your feedback, Amy. Which site has given you trouble in the past: http://connect.bcbsnc.com/blue-asks-you/ or http://www.bcbsnc.com/?
cynthia t. commented on August 2, 2012
I am still waiting to see if they approved the treatment my son is requiring. It has been 3 weeks now, and I have not heard anything.
Jennifer Arnold commented on August 8, 2012
Cynthia, I’m sorry you have been waiting for a response. Please fill out this contact form so that we can have someone reach out to you directly to discuss your situation: http://connect.bcbsnc.com/blue-asks-you/contact/
Connie S. commented on August 3, 2012
I have no complaints. The website is easy to use.
Elizabeth Q. commented on August 7, 2012
I have the BCBSNC advantage plan and my biggest complaint is that I have no access to my medical claims on line.Nor do I receive a monthly Medicare Summary Notice. BCBSNC says that they don't provide that statement, get from medicare. Medicare says to call BCBSNC, as I don't have Original medicare. Catch 22! Calling BCBSNC is ok, but very time consuming and there is no black and white for me to access. So I keep receiving bills from the medical field with balances that weren't paid.
Jennifer Arnold commented on August 7, 2012
Elizabeth, I’m sorry to hear about your frustrations. Please complete this contact form so that we can have someone reach out to you directly. Thanks. http://connect.bcbsnc.com/blue-asks-you/contact/
Weldon R. commented on August 29, 2012
Today, the only thing I wanted to go to was Blue Points and I cannot get into them. This has been going on for over a week. Can you help?
Jennifer Arnold commented on September 6, 2012
Thanks, Weldon. I’m sorry you have been experiencing difficulty accessing Blue Points. What type of error message are you experiencing? Please fill out this contact form, and we will put you in touch with a customer service representative to address the problem: http://connect.bcbsnc.com/blue-asks-you/contact/
Ron G. commented on September 6, 2012
As a healthy 64 year old I have no complaints, when I have had to use my coverage they have been great.
valentina b. commented on September 6, 2012
Bills are always paid on time, all questions answered satisfactory.
Joanne W. commented on September 13, 2012
IN SPITE OF EFFORTS TO WATCH ALL OUR OUT OF POCKET COSTS, WE WERE UNHAPPY TO LEARN (AFTER THE FACT) THAT AN MRI IS VERY EXPENSIVE IF YOUR DEDUCTIBLE IS NOT MET. OUR OUT OF POCKET IS $1,000.00!!! WE ARE PAYING VERY HIGH MONTHLY PREMIUMS ALREADY. UNFORTUNATELY, WE THOUGHT WE WERE SAVING MONEY BY SEEING OUR PRIMARY DR. TO EVALUATE A SERIOUS PROBLEM IN MY HUSBAND'S NECK. HAD CT'S DONE, BUT SYMPTOMS CONTINUED. HE ADVISED US TO GET MRI. WE NEEDED IT QUICKLY AND THEY CALLED ON THE WEEKEND TO SCHEDULE. I COULD NOT CALL BCBS BECAUSE THEY ARE "CLOSED ON WEEKENDS" PER CUSTOMER SERVICE 800 NUMBER. VERY, VERY UPSETTING TO NOT BE ABLE TO VERIFY COSTS AND POSSIBLE LESS OUT OF POCKET. WHEN A FAMILY IS IN AN "EMERGENT" SITUATION THE THOUGHT PROCESSES ARE OF GETTING THEM TREATMENT. WOULD HAVE BEEN NICE TO GET A HEADS UP FROM SOMEONE (MAYBE EVEN THE RADIOLOGY CENTER) THAT WE WOULD HAVE TO COME UP WITH THIS MUCH OUT OF POCKET. ONE COULD SAY THAT I SHOULD HAVE LOOKED AT MY BOOKLET AND YES, I WILL NOW LOOK AT MY BOOKLET EVERY TIME I GET NEAR ANY CIRCUMSTANCES SUCH AS THIS. SUCH A SHAME BCBS CANNOT PAY SOMEONE FOR CUSTOMER SERVICE ON THE WEEKENDS-TRUST ME, THIS IS PROBABLY WHEN WE NEED YOU THE MOST.
Jennifer Arnold commented on September 19, 2012
Joanne, I am very sorry to hear about your struggle and will ensure that your comments and concerns are communicated internally. If you’d like to speak directly to a member of our customer service team about your recent experience, please fill out this form and someone will reach out as soon as possible. http://connect.bcbsnc.com/blue-asks-you/contact/
Given your situation, speaking to someone in person would be the most preferred method of communication. However, I did want to let you know that with internet access, you can compare estimated treatment prices and see your estimated out-of-pocket costs with a tool that is available on www.mybcbsnc.com. I hope this information is helpful to you and thank you for sharing your experience with us so that we can continue to improve our service.
Gaston D. commented on September 21, 2012
I recently had a surgery that BCBSNC took care of no questions aked.
sarah b. commented on September 21, 2012
I have never had anything but the best of services from BCBS. Timely. Accurate.
sharon s. commented on September 22, 2012
i realy don't have any complaints except it takes too long to get the eob's sent to me
Jennifer Arnold commented on September 24, 2012
Hi Sharon, I’m happy to hear about your positive experiences with BCBSNC and appreciate your feedback about the timeliness of our service. If you will complete this form, I will have someone from our customer service team give you a call to discuss the matter further.
Jody E. commented on September 24, 2012
Haven't had any problems.
Donna L. commented on September 26, 2012
This is our first year with BCBSNC after years of Aetna and Medcost. BCBSNC has been wonderful to work with. We have a daughter out of state who had medical issues that were flawless through BCBS.
Frances K. commented on September 27, 2012
I received a letter today from you that my doctor who is treating me for obesity is no longer in the network. I knew that he was moving away. I had picked another doctor in the same practice. Why is that a problem? Wouldn't you think I might pick one in the same group for continuity? The letter stated I could find one on your web site. This is the worst web site I have ever encountered. It is impossible to look through the list of providers the way you present them. It does not seem to be in any logical order except by county. I have given up and will now have to go through telephone land to get the info from you. Frances Rhyne King (retired state employee from Meclenburg County.)
Jennifer Arnold commented on October 1, 2012
Hi Frances – Thank you for sharing your experience. It is very important that our customers can find practices that are covered by our insurance easily. I will be sure to pass along your concerns and frustrations with the site. If you would like assistance, please complete this customer service form and we will have someone contact you. Thank you. http://connect.bcbsnc.com/blue-asks-you/contact/
BETTY S. commented on October 1, 2012
I CALLED ABOUT A MEDICATION AND THE WAIT WAS SHORT AND THE PERSON ANSWERED MY QUESTION AND I WAS DONE IN JUST A FEW MINUTES
Nancy B. commented on October 5, 2012
Anytime I call Blue Cross/Blue Shield I get someone who is quick to help me and very patient.
James B. commented on October 5, 2012
My wife usually does all the calls to BCBS and she says it is the best company to be with. My job provides us with this insurance and every year we hope they keep staying with them. It fits with living in NC because most of the doctors here are so familiar with it.
Cindy M. commented on October 8, 2012
Fortunately I have not had any problems and BCBS has always been very good.
Charlene P. commented on October 9, 2012
Customer service reps are always polite and helpful.
patience s. commented on October 9, 2012
i hate they are doing away with bluepoints.
patience s. commented on October 11, 2012
i like the poll questions
Elise A. commented on October 13, 2012
The approval process for some drugs is not straightforward. It appears sending the approval form to the doctor is a hit or miss and there is not a way to track the process.
Jennifer Arnold commented on October 15, 2012
Hi Elise A. – I appreciate you taking time to give us helpful feedback. It usually takes 24-48 hours for the prescription drug approval process. Keep in mind, you can always call our customer service team to check on the status of the authorization. Thank you.
Diane H. commented on October 16, 2012
I'm very pleased with the ease of doing business with BCBS.
Michelle I. commented on October 17, 2012
I called BCBS over 2 weeks ago- I'm still waiting to hear back
Jennifer Arnold commented on October 23, 2012
Hi Michelle – I’m sorry you been waiting for a call back. Please complete this form so that we can have someone from our customer service team reach out to you soon as possible. Thank you. http://connect.bcbsnc.com/blue-asks-you/contact/
Jane R. commented on October 21, 2012
I wish BCBS had aggreements with more psychologists and psychiatrists so we would not have to reimburse. I also wish BCBSNC wouldreimburse more quickly. The wait time is extremely stressful.
Hi Jane – Thanks for taking the time to provide us helpful feedback. I’ll be sure to pass along your ideas internally. Thank you.
angelo g. commented on October 24, 2012
please give us a choice.how about a pay on date option when using a credit card to pay
Rickey B. commented on October 26, 2012
No 2nd warning on benefits time frame. Called once and I was to early. Now It may be to late. I have another life to deal with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jennifer Arnold commented on October 30, 2012
Hi Rickey – I’m sorry to hear that you are not pleased about your experience. If you would complete this customer service form, we will be sure to have someone contact you to help. Thank you. http://connect.bcbsnc.com/blue-asks-you/contact/
Sheila C. commented on October 27, 2012
deductable is really high by the time its met to do something that needs to be done the year has passed and you start all over and cost keeps increasing and now perks are being taken away and also blue points which i loved
Hi Sheila – Thank you for sharing your feedback. I will pass your comments along internally.
Lorie G. commented on October 28, 2012
copayments are high
Hi Lorie – Thanks for your thoughts. I will be sure to pass your comments along internally. Thank you.
Carol J. commented on November 4, 2012
I'm quite happy with your coverage. But doing away with Blue Points is quite disappointing.
Belinda M. commented on November 11, 2012
Doing away with blue points was shocking. It is such a rewarding program. I also like the vitamin health store. i miss it.
Brenda W. commented on November 13, 2012
My husband has COPD. His lung Doctor wants him to use Oxygen with physical exertion. The company doing the Oxygen left us things we dont need but said BC won't pay unless he has is all. We don't need it ALL we need a few bottles of O2. Waste of money on BCBS part just so we can get what is needed and prescribed by the Doctor. Seems like it would be better to just pay for the O2 needed rather than a room full of stuff we don't need or use.
Also an MRI was needed to check his lungs. This was done down the hall from his doctors office in the same building, but was considered off site and we had to pay for it when if it were done in his office it was paid for. Foot it's the same building and would have been paid for if the Doctor office billed instead of the MRI folks.
I love my insurance but you guys do some weird stuff. Primemail sucks. What was wrong with the one we had for mail order RX? We've been trying to get them to fix the online expired RX on my husband since March. Still not showing anything. Has to call every time he needs to renew a script.
Love you guys but man, it can be a pain sometimes.
Jennifer Arnold commented on November 16, 2012
Hi Brenda – Thank you for sharing your latest experience. I’ll be sure to pass along your story internally. Also I’m sorry to hear about your issue with Primemail. Please complete this form so that we can have someone from our customer service team reach out to you soon as possible. Thank you. http://connect.bcbsnc.com/blue-asks-you/contact/
TERESA W. commented on November 14, 2012
I love BCBS's website. It's not just another company website, with the same ole boring info. They have interesting and FUN stuff for you. Lots of helpful info. You can tell they try to help you. One thing though--- PLEASE!!!!!!!!!!!!!!!!!!!! DON"T TAKE AWAY THE BLUE POINTS REWARDS!!!! You will probably lose a lot of visits from your site.
Stacey S. commented on November 15, 2012
I love the coverage that I have with BCBS, but they do not pay our claims correctly. Therefore, we have to make twice the phone calls to get the billing corrected.
Hi Stacey –I’m sorry you have run into issues. Thanks for your feedback. I’ll forward your thoughts to the rest of the team. Please complete this customer service form, and we will be sure to have someone contact you to help. http://connect.bcbsnc.com/blue-asks-you/contact/
David M. commented on November 27, 2012
Same old story every year...rates are going up because this countries health system is all about greed and who can sucker the most money out of you... BCBS is no different than the rest of them and I can say that because they are obviously trying to hide something because they dont release thier financial statements anymore and no one at customer service can tell me why...?? I cant wait till my employers health insurance kicks in so I can fire all of you!
Jennifer Arnold commented on November 29, 2012
Hi David – I’m sorry to hear about your concerns. I appreciate your feedback and will pass along your comments.
freida p. commented on November 27, 2012
I needed a procedure done after suffering with something for over 3 months, I was basically told by BCBS that I wasn't sick enough to have it done - I had to appeal it twice before it was approved 2 months later
Hi Freida – I’m sorry to hear about your experience. I’ll be sure to pass along your comment internally. If there’s anything else we can do, please complete this contact form, and someone from our team will contact you. Thank you. http://connect.bcbsnc.com/blue-asks-you/contact/
yvette m. commented on November 27, 2012
No compliants@this moment
P C. commented on December 3, 2012
basic copay situations - simple and straightforward
ALESIA B. commented on December 4, 2012
I AM HAPPY WITH MY HEALTH CARE COVERAGE
Emily M. commented on December 5, 2012
bcbs should offer a premium adjustment for members who lose weight and lower their bmi. I'm upset that my rate increased for next year even though I'm so healthy and hardly ever go to the dr. ....is the rate increase mostly because of Obamacare policies??
Richard C. commented on December 11, 2012
I just went through a major health issue and for the most part I am pleased with the way things have and are going. The one piece of the puzzle that has been confusing is how our deductible works and has been applied. After several calls to customer service and pouring over the website for two weeks, we finally understand how it works. I can now explain it in about thirty seconds with great clarity. This part of dealing with insurance has been very frustrating and confusing.
Jennifer Arnold commented on December 14, 2012
Hi Richard – Thank you for sharing your experience. It is crucial that we communicate clearly with our customers so they understand the details of their health plan. I have passed along your comment internally.
CANDACE J. commented on December 16, 2012
SO FAR IVE HAD NO ISSUES WITH ANYTHING
Lacrystal M. commented on December 27, 2012
So far blue cross blue shield is very good to have
Christina G. commented on December 27, 2012
I am sorry you are doing away with the Blue Points. It engourged me to do better.
Teresa R. commented on January 2, 2013
OK so I am sick of BCBS and wish there was a more competitive market. I am thinking of starting a petition and hiring a lawyer at this point. My spouse is in severe pain and was denied surgery. Why?? Because he must endure three months of Physical Therapy. May I ask how he can do PT when he cannot even WALK! He tried twice and it made the pain even worse. Now I am going to loose my job because I must drive him to and from PT three times a week for three months. PT will consist of heat and cold on his back. Well I think I can do that much so tell me how is that going to help. Finally, two specialists have said "PT will not help and he cannot even do PT".. Yep he can't lift his legs, bend over, etc. I have already paid for a hospital bed and wheelchair OUT of my POCKET. Politics or Medical Care?? Someone needs to take a stand against this type of negligence where an Insurance company can dictate whether or not someone in this type of condition must go through even more bureaucracy and suffer. Oh, he already has nerve damage, unable to feel sensation on one side of his leg. If there is more nerve damage because he must wait, who is going to be at blame??? Duty of Care comes to mind and this is not the first time BCBS has done. I was denied a medication for a sleep disorder and the others meds did not work. I fell asleep at the wheel while driving. God was looking out for me that day but not this insurance company that I pay over $600 a month just to say "No you can't have adequate care"... My experience and my opinion.
Jennifer Arnold commented on January 4, 2013
Hi Teresa –I appreciate your taking the time to share your experience. I understand that you’re in a frustrating situation, and I have passed along your comments internally. If you would please fill out this form, we will have someone reach out to help: http://connect.bcbsnc.com/blue-asks-you/contact/
greg h. commented on January 2, 2013
I have been on the phone with BCBSNC customer service for over an hour. I am attempting to reinstate my policy due to uncontrolable termination, been unemployed during Christmas.
I was informed that I could reinstate my policy thru web site with CC but have not been unable to, web page does not give option? I was told I have to 1/9/13 to get this done, I then have to re-apply.
Please help, asap.
Hi Greg – I’m sorry to hear about your situation. Please complete this form and we will have a customer service representative contact you soon as possible: http://connect.bcbsnc.com/blue-asks-you/contact/. Thank you.
Donna M. commented on January 3, 2013
Physical fitness tracker was not working for days...Ugggg Lost valuable points
Hi Donna – I’m sorry to hear about the issue. Please complete this form, and someone will contact you to help resolve the problem: http://connect.bcbsnc.com/blue-asks-you/contact/
Libby D. commented on January 3, 2013
No complaints - mostly I've been lucky that I am so healthy and have not needed to see a Dr, except for a routine checkup,
David L. commented on January 4, 2013
Very confusing,can't find health assesment or the place where you enter the times that I spent walking or exercising.
Jody E. commented on January 7, 2013
I had a scary result from a test. I had to go back and have another test. Then they said BCBS would not pay for another test on the same day. I then again how to wait and go back a third time. Talk about stressful! That is just crazy. I had two out-patient bills as well. That is just nuts.
Jennifer Arnold commented on January 15, 2013
Hi Jody – I am sorry to hear about your experience, and I have passed along your comments internally. If you would please fill out this form, we will have someone reach out to help: http://connect.bcbsnc.com/blue-asks-you/contact/.
mirian l. commented on January 8, 2013
everything works good
Elaine P. commented on January 14, 2013
I'm just dissapointed that the Blue Points program has been discontinued. I thought it was a good incentive. I noticed quite a few posts regarding it, but didn't find any "official reply." Was there one?
Hi Elaine – Thanks for your question. We’re making several enhancements to our health and wellness programs, and transitioning from Blue Points is only one part of our plan. Expanding access to wellness resources and making your online experience more personalized are important priorities for BCBSNC, and we are committed to helping you remain healthy through programs like Blue365. You can learn more about our exclusive member discount program for products and services (including gym memberships, diet programs, and more) at bcbsnc.com/blue365.
Diane H. commented on January 16, 2013
As a general rule, I have no complaints.
SARAH M. commented on January 17, 2013
I have never had any problems.
phyllis c. commented on January 29, 2013
I understand that BCBSNC has to make some tough decisions in order to maintain quality and affordable health issurance for its participants but I don't understand why I was required to try so many generic drugs for my condition before BCBSNC would pay for a name brand drug. During the process of trying the generic drugs my condition was worsening but I must say that once BCBSNC began to pay for the name brand drug to be administered my condition has improved tremendously.
Jennifer Arnold commented on January 30, 2013
Hi Phyllis – We greatly appreciate your valuable feedback, and I have shared your comments internally. If you have any other questions, please complete this form, and we will have a representative contact you. http://connect.bcbsnc.com/blue-asks-you/contact/
jean e. commented on January 29, 2013
bcbs offers us lots of opportunities to get healthy and educates us
Your commercials do NOT reflect customer service when there is a problem!
nunya n. commented on February 11, 2013
Why did BCBSNC call me to offer me a "free rate quote" (like anyone would pay for a quote)--when I'VE BEEN USING BCBSNC FOR 7 YEARS!!!!! I'm not feeling the love.
Oh yeah: and I'm on the do not call list.
Jennifer Arnold commented on February 12, 2013
Hi Nunya – we certainly value our relationships with members, and I am sorry to hear about your unexpected phone call. If you would please complete this form: http://connect.bcbsnc.com/blue-asks-you/contact/, we will have someone reach out to confirm the details of your experience and help optimize our service moving forward. Thanks for your patience as we resolve the issue.
Dee P. commented on February 18, 2013
Fortunately, I am a healthy person but it's good to know that BCBS is there when I need them.
Carol C. commented on March 18, 2013
I have lodged a grievance with company re Prime, the company that has replaced Medco. I am on medicare and am a Blue HMO member. I am almost out of my medicine due to their policies. I would like to talk to someone in management about this and want to be able to use another provider if possible. I do not have a great level of trust in dealing with
this company. Please advise who in management is the person to talk to...Carol C
Jennifer Arnold commented on March 19, 2013
Hi Carol – I’m sorry to hear about your frustration, and I appreciate your comment. Please complete this contact form, and we will have the right team member contact you directly to help. Thank you. http://connect.bcbsnc.com/blue-asks-you/contact/
Amanda P. commented on April 15, 2013
I am satisfied with BCBSNC.
Ron M. commented on April 19, 2013
I have BCBSNC Medicare HMO Enhanced plan. My doctor gave me a prescription for a pneumonia shot. My local Walgreens would not honor because when they queried BCBSNC it said to use Medicare B, Medicare said to use BCBSNC.
I telephoned BCBSNC and Carolyn R. said she could not understand why their computer was rejecting. Carolyn R. called Walgreens and spoke to Pharmacist who told her our only option was to pay retail for a free shot.
At Carolyn R.'s suggestion we tried a CVS and then a Kroger. In each case the story was the same. This leads me to conclude that BCBSNC computer program has a bug. I know better than to call because the clerk will just give me the run around. Thus I am explaining this here.
This is one really unhappy member right now because I cannot get my pneumonia shot.
Jennifer Arnold commented on April 22, 2013
Hi Ron– I’m sorry to hear about your frustration, and I appreciate your comments. We received the contact form you submitted, and we will have the right team member reach out to you directly to help resolve this issue. Thanks for your patience!
Ron M. commented on April 24, 2013
No one has tried to contact me as yet for my initial comment on 4/19:
"I have BCBSNC Medicare HMO Enhanced plan. My doctor gave me a prescription for a pneumonia shot. My local Walgreens would not honor because when they queried BCBSNC it said to use Medicare B, Medicare said to use BCBSNC.
This is one really unhappy member right now because I cannot get my pneumonia shot."
Jennifer Arnold commented on April 24, 2013
Hi Ron– I apologize that you have not been able to resolve this issue yet. I will forward this internally and we will have someone contact you as soon as possible. Thanks for your continued patience!
Ron M. commented on April 28, 2013
Still no communication from BCBSNC about my issue.
Jennifer Arnold commented on April 29, 2013
Hi Ron– I will look into this and have someone reach out to you shortly. I’m sorry for the delay in response.
Ron M. commented on April 30, 2013
Received a telephone call from Debbie M at BCBSNC yesterday. She explained that a pneumonia vaccine, like a flue vaccine is considered a Medicare Plan B drug. Consequently only Walmart or Rite-Aid are permitted to file a claim to BCBSNC. Unfortunately all the information I received about Walmart and Rite-Aid was wrong. I went to Rite-Aid in attempt to receive pneumonia vaccination but was denied for the same reason that every other pharmacy has stated, BCBSNC denial. Walmart does not provide any vaccinations, period, but in the Fall an outside company comes in to provide. The toll free number to call Walmart, as listed in the BCBCNC documentation does not allow the caller to ask about Plan B prescriptions or talk to a human. I have left four voice mails for Debbie M. but none returned thus far.
Jennifer Arnold commented on May 1, 2013
Hi Ron– I’m sorry this issue has not been resolved. I have passed your message to Debbie, and we’ll get you the answers you need.